Direct Call Centres is a UK-based Inbound and Outbound Contact Centre, owned and managed by call centre veterans with 50 years of combined experience.

Since our inception, we have covered a variety of campaigns and tasks, from connecting with voters in the lead-up to elections to managing ongoing travel sales and marketing projects and have built a broad client portfolio ranging from Hotel Groups and International Holidays Company’s to the Energy Market and the U.K. Consumer Telephone Survey Generation. This wide breadth of business types and campaign needs, combined with our technology and infrastructure, ensures that we can meet all our client’s needs.

Based in Southend, we are lucky to be located by the sea, but also, due to the high number of call centres in the area, we have a large pool of highly skilled and trained employees to recruit from.

At Direct Call Centres, we pride ourselves on providing the best service at the best price, and we have the technology, framework and due diligence to make sure your campaign is a success.

Why choose us

Pricing Options

We offer a variety of pricing structures to suit your needs. Ranging from cost per call to hourly rates, we even offer a ‘payment by results’ model.


All our operations are fully compliant with GDPR and OFCOM regulations.

Quick set up

Our highly trained workforce and management team are experienced in getting new projects up and running as quickly as possible.

Business Advice

We can advise clients on scripting and target marketing.


We monitor the performance of all our people and all our campaigns, allowing us to provide detailed reporting to all our clients.

Results Orientated

Our company has been successfully built on result-orientated activities.

What Our Clients Say

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