About

Direct Call Centres is a UK based inbound and outbound contact centre, owned and managed by call centre veterans with 50 years combined experience.

Since our inception, we have covered a variety of campaigns and tasks, from connecting with voters in the lead up to elections to managing ongoing travel sales and marketing projects.  This wide breadth of business types and campaign needs, combined with our technology and infrastructure, ensures that we can meet all our client’s needs.

Based in Southend, we are lucky to be located by the sea, but also, due to a high number of call centres in the area, we have a large pool of highly skilled and trained employees to recruit from.

Our employee’s wellbeing is of paramount importance to us, which is why we have taken action to reduce the risk of exposure Covid-19 in the workplace to ensure the safety of our team, this has included, but is not limited to;

  • Increased regular cleaning of the workplace with close attention paid to high contact objects such as door handles and keyboards.
  • Staff required to wash their hands on arrival.
  • Sanitation stations are provided at the entrance and exits, and various points around the office.
  • Redesigned workspaces to optimise social distancing.
  • Arrival, departure and break times have been staggered to minimise employee contact.

At Direct Call Centres, we pride ourselves on providing the best service at the best price, and we have the technology, framework and due diligence to make sure your campaign is a success.

Why choose us

Pricing Options

We offer a variety of pricing structures to suit your needs. Ranging from cost per call to hourly rates, we even offer a ‘payment by results’ model.

Compliance

All our operations are fully compliant with GDPR and OFCOM regulations.

Quick set up

Our highly trained workforce and management team are experienced in getting new projects up and running as quickly as possible.

Business Advice

We can advise clients on scripting and target marketing.

Reporting

We monitor the performance of all our people and all our campaigns, allowing us to provide detailed reporting to all our clients.

Results Orientated

Our company has been successfully built on result-orientated activities.

What Our Clients Say

“Thank you so much for your support, really impressed with you and your team. 600 new pre-paid bookings generated for Seckford Hall during the latest lockdown (… which …) totally exceeded my expectations (… and …) I look forward to developing other strategies with you to generate new business for my other hotels. Thanks again!”

Michael Chittenden
Michael Chittenden
Chairman, Heritage Rocks

“Amazing effort over the last year to help our General Election campaign. Nearly 2 million calls (…) carried out by a really professional and dedicated team”

The Conservative Party - David Cameron
David Cameron
Prime Minister, The Conservative Party

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