At Direct Call Centres, we use the latest technology to enhance our service and delivery. Our technology means that we can offer a more streamlined management solution to you and give a more personalised experience to your customers.
How Our Technology Helps You
First Contact Resolution
Through intelligent, skills-based routing and personalised customer experience, we can increase rates of first contact resolution.
Personalised Experience
By providing agents with the right information when they need it, we can personalise the customers experience and resolve issues more effectively.
Understand Your Customer
Our detailed reporting enables our agents and managers to access all data available and give you a complete view of your customer.
Increased Productivity
Our technology means we can resolve more calls in less time, increasing productivity.
Bespoke Service
We have the ability to customise our technology so we can offer the right features and value to you.
Unified Communications
All agents have access to all the information and tools needed for success.
Detailed Reporting
We monitor the performance of all our people and all our campaigns and provide detailed reporting to all our clients.